Quality control specialist overcomes odds: helps others succeed professionally

This quality control monitor in a call center has overcome poverty, racism, a broken home, and growing up in a neighborhood riddled with gang violence, and has found a career he loves helping others succeed at their jobs. What is your job title and what industry do you work in? How many years of experience do you have in that field? My job title is Quality Monitor. I have been in this position for just over 5 years. Would you describe the things you do on a… read more >